We asked one of our Harvey Case Managers, Chad, to write some thoughts down…mostly because he is clearly insightful and always has some “good nuggets” about the process of intake, referral, coordination, mental health etc leading to the road to recovery from Harvey…
And in case you ever wondered “what does a case manager do”? Case Management “is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes.” Basically they are the detectives or super sleuths, if you will, of the social service world….and are genius at finding resources, that most cannot.
Most people don’t realize how many individuals are still affected by Harvey. These people are struggling every day with trying to make ends meet after losing everything and getting denied by everyone for assistance.
I had a client the other day tell me she has been calling everyone and no one wants to approve her for any help. Some are denying her because she’s on someone else’s list …so she must go remove herself from that organization and reapply to the current one she’s trying to get help from.
I have a client who is living in a mold infested apartment. Her child has bad asthma and takes breathing treatments. Her stove shocks her when she tries to cook something.
When I call people, they are so thankful someone called them back and can provide some assistance. Most people say they haven’t been able to get anyone to call them back in months and have tried just about every major organization.
None of the FEMA adjusters seem to know what they are doing. They are mostly new hires and are learning as they go. One woman has had her house repaired by FEMA, but the repairs weren’t done properly and the house is worse than when they started.
I’m getting a lot of people who just need help replacing clothes and the small things you and I take for granted.
Everyone that I can provide direct client assistance to is thankful no matter how little it is.
I can’t count the number of people who have cried on the phone when they tell me their story and how thankful they are that I can help them. I also can’t begin to describe how amazing is feels when I’m able to provide these Harvey victims with some of the help they desperately need.
And the knowledge that we are helping families everyday rebuild their lives is the reward. Check out some Thank You‘s here!
Chad Finch, Case Manager, Easter Seals Greater Houston, Harvey Recovery Program
Need help – Harvey@eastersealshouston.org